Terms & Conditions

1. General conditions

These general terms and conditions apply to all offers made by and to agreements made with Qualified Audit Academy (QAA), which has its registered office in Belgium.

2. Services

The services provided consist of organising training courses, coaching, Quality Assessment Reviews (QAR), guidance programmes, e-learning, online trainings, digital learning and other forms of training. “Public trainings” are trainings that the customer can attend with other clients. “In house” trainings are organised at the premises of the customer.

3. Agreement

An agreement, which in this clause is understood to include any changes or additions made to the agreement, only becomes binding after it has been agreed in writing. An agreement is concluded in writing when it has been signed by the Company’s official representative and by the Customer. The contract is a full and accurate representation of the agreement drawn up between the parties.
Notices, data, statements and samples made or provided by the Company, in whatever form or of whatever nature, are only indicative and shall never bind the Company unless the agreement expressly provides the contrary.

4. Registration

All registrations for a training course made by the client must be in electronic or written form. Verbal and phone registrations are not accepted.

5. Cancellation

Cancellations may be sent in writing or sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellations without penalties are allowed until one month before the event. Afterwards the conditions below apply:

  • For cancellations between one month and 2 weeks before, 25 % of the fee is payable;
  • For cancellations between 2 weeks and 1 week before, 50 % of the fee is payable;
  • For cancellations within one week before the event, 75 % of the fee is payable.

Each participant may be replaced by a colleague at no cost, if the change is confirmed by writing at least 7 days before the event. Changes within 7 days of the course are invoiced at 250 Euro.

6. Confidentiality

The Supplier shall maintain the confidentiality of any business information which relates to the Company and not disclose it to any third party; business information is to be interpreted in the broadest sense and includes any information which is disclosed to the Supplier by the Company or which comes to the Supplier’s knowledge in the context of the agreement.

7. Suspension or termination of the Agreemen

If the Customer does not comply with the obligations arising from these General Terms and Conditions or another agreement, the Supplier shall be entitled, without prior official notification, to partially or totally suspend the Provision of Services. The suspension shall not give the Customer any right to claim compensation.

The Supplier shall be entitled to terminate the agreement at any time, without prior official notification, in one of the following cases:

  • Cessation of the customer's business, judicial reorganisation procedure on the part of the customer, bankruptcy on the part of the Customer or the customer being placed in liquidation.
  • An official notification sent to the customer that has remained unsuccessful for a period of 14 days from the date of the official notification. In the cases of premature termination of the agreement, the customer shall be liable for the price of services, without prejudice to the supplier’s right to demand additional compensation from the customer for any damages suffered.

8. Liability

The Supplier's liability shall be incurred subject only to the limits of the total price of the services. The Supplier shall not be liable for indirect, incidental and/or consequential damages.

The Supplier shall not incur any liability of any type whatsoever for damages resulting from the occurrence of unforeseen events which cannot be attributed to the Supplier and for which the consequences are inevitable, such as, for example: war, riot, sabotage, natural disaster, freezing conditions, explosion, fire, boycott, strike, lock-out, occupation of work premises, interruption of services on the railways, interruption of electricity supply, etc. (hereinafter: “Force Majeure”). In all cases of Force Majeure, the Supplier will also have the right to suspend (totally or partially) implementation of the agreement for the duration of the period of Force Majeure.

9. Invoicing and payment

Invoices are payable within 30 days of the date of invoice.6.2.After this payment time has expired, any unpaid amount will be increased as of right and without prior official notification by interest at the rate set in application of the law of 2 August 2002 concerning combating late payment in commercial transactions, increased by 2%. In case of non-payment of an invoice within the payment term, any other invoice issued by the Supplier shall become due immediately. Invoices may only be disputed within 14 days of the date of invoice. Claims must be sent by registered letter and be justified. The Supplier reserves the right, at any time, to request a down payment and/or provision of a guarantee.

10. Transfer

The Supplier may transfer all or part of his contractual rights and obligations to a third party without the Customer’s agreement.

11. GDPR

The compliance by the Customer of all applicable data protection laws is of the utmost importance, this also and particularly applies to the European General Data Protection Regulation of April 27, 2016 (Regulation (EU) 2016/679) (the “GDPR”).The Customer commits to be organized, governed and operated in a manner which is compliant with the requirements of the GDPR. The Supplier commits to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the GDPR and ensure the protection of the rights of the data subjects.

12. Invalidity

The invalidity of one or more clauses in these General Terms and Conditions, or the fact that these clauses are possible deemed illegal and/or not written, shall not render the other provisions in the General Terms and Conditions invalid.

13. Applicable law and courts

Each contractual relationship between the Supplier and the Customer shall be governed by Belgian law. The courts of Brussels have exclusive jurisdiction for hearing any dispute relating to the contractual relationships between the Supplier and the Customer.